Las barreras de comunicación que tiene el personal de Enfermeria del Hospital General Tacuba del ISSSTE, en México, D.F.

Abstract

ISSSTE’s Tacuba General Hospital is a second-level attention organization located on 119 Lago Ontario Street in Tacuba Colony. The nursing staff has an outstanding job in patients attention, for which there are 387 nurses, ranging from chiefs, sub chiefs, supervisors, specialists, and nursing auxiliaries; all of them cover the 24 hour attention period for the patients. In order to do so, the nursing staff is organized in working shifts, delegating functions and activities, and where communication has an outstanding function to make it possible the verbal, body, and gesture languages that all nurses use for communicating with the patients. This study was carried out in 2004, and aims to identify barriers the nursing staff has for their communication, in order to determine diverse solution options and diminish, thus, the staff communication process problematic. This is a diagnostic, observational, analytical, and transversal research. The universe is 387 people, the interest population for the research were 272 persons, and the sample was formed by the 100% of the population; that is, the 272 nursing professionals. The instruments and techniques used were: working cards, observation, interviews, and questionnaires. Regarding the variable about nursing staff communication barriers within the hospital, it could be determined that 92.52% has no fear in communicating, 85.78% put attention on what one tells them thus avoiding distorting communication and the 73.79% speak in a paused manner in order not to generate communication problems. In another data, 79.04% say they are ever looking for way to clarify everything they say so they could be understood; 82.41% don’t use unusual words when communicating and 83.15% are always coherent when the communicate. Concluding, Tacuba General Hospital nursing staff has no barriers regarding communication.