Cuidado perdido de enfermería. Estado del arte para la gestión de los servicios de salud
Barra lateral del artículo
Publicado:
oct 23, 2019
Palabras clave:
Enfermería,
cuidado perdido,
calidad,
seguridad del paciente,
México,
Contenido principal del artículo
Resumen
El cuidado perdido de enfermería es un fenómeno recientemente explorado que afecta la seguridad de los pacientes, la calidad de la atención y cuestiona la actuación de los profesionales de enfermería.
Objetivo: Conocer el Estado del Arte del tema Cuidado perdido en Enfermería a partir de artículos publicados durante el periodo marzo 2012- marzo 2018.
Metodología: Se realizó una investigación documental a través del sistema de búsqueda PUBMED, con las siguientes palabras clave: missed nursing care, misscare AND care nurse. Se seleccionaron 47 artículos de investigación en idioma inglés y español. Posterior al análisis de contenido de los artículos, los resultados se agruparon en categorías.
Resultados: Se identificaron las siguientes categorías: país donde se realizó la investigación, unidades de atención, tipo de estudio, muestra estudiada, instrumento empleado, marco conceptual, así como los elementos, razones y predictores del cuidado perdido.
Conclusiones: El estudio del fenómeno puede ser un insumo para la toma de decisiones en políticas de salud y en el diseño de estrategias e intervenciones que contribuyan a la mejora del cuidado en las instituciones de salud. La revisión del fenómeno y el análisis permitirán a los interesados en el tema, profundizar en el cuidado perdido e identificar la fundamentación teórica, los elementos conceptuales y los resultados encontrados, los cuales serán aportes para la toma de decisiones en los procesos de mejora, la docencia, el cuidado y la investigación.
Detalles del artículo
Dimensions citation
MÉTRICAS
Citas
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3. Blackman I, Papastavrou E, Palese A, Vryonides S, Henderson J, Willis E. Predicting variations to missed nursing care: A three-nation comparison. J Nurs Manag. 2018; 26(1): 33-41. https://doi.org/10.1111/jonm.12514
4. Kalisch BJ, Xie B. Errors of Omission: Missed Nursing Care. West J Nurs Res. 2014; 36(7):875-90. https://doi.org/10.1177/0193945914531859
5. Agency of Healthcare Research and Quality (AHRQ). PSNet Patient Safety Network: Glossary. Rockville, MD: AHRQ, 2014. http://bit.ly/2AJLVzA
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7. Schubert M, Glass TR, Clarke SP, Aiken LH, Schaffert-Witvliet B, Sloane DM Rationing of nursing care and its relationship to patient outcomes: the swiss extension of the international hospital outcomes study. Int J Qual Health Care 2008; 20(4): pp. 227–37. https://doi.org/10.1093/intqhc/mzn017
8. Kalisch BJ. Landstrom GL,Hinshaw AS. Missed nursing care: a concept analysis. J Adv Nurs. 2009. 65(7), 1509–17. https://doi.org/10.1111/j.1365-2648.2009.05027.x
9. Ausserhofer D, Zander B, Busse R, Schubert M, De Geest S, Rafferty AM, et al. Prevalence, patterns and predictors of nursing care left undone in European hospitals: results from the multicountry cross-sectional RN4CAST study. BMJ Qual Saf 2014; 23(2):126-35. https://doi.org/10.1136/bmjqs-2013-002318
10. Hamilton P, Willis E, Jones T, McKelvie R, Blackman I, Toffoli L, et al. Evaluating the Performance of a Single-Item, Global, Estimate of Missed Nursing Care. J Nurs Meas. 2017; 25 (1):121-41. https://doi.org/10.1891/1061-3749.25.1.121
11. Sasso L, Bagnasco A, Aleo G, Catania G, Dasso N, Zanin M, et al. Incorporating nursing complexity in reimbursement coding systems: the potential impact on missed care. BMJ Qual Saf. 2017; 26(11): 929-32. http://dx.doi.org/10.1136/bmjqs-2017-006622
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13. Hernández-Cruz R, Moreno-Monsiváis MG, Cheverría-Rivera S, Díaz-Oviedo A. Factors influencing the missed nursing care in patients from a private hospital. Rev Lat Am Enfermagem 2017;25. http://dx.doi.org/10.1590/1518-8345.1227.2877
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17. Lake ET, Germack HD, Viscardi MK. Missed nursing care is linked to patient satisfaction: a cross-sectional study of US hospitals. BMJ Qual Saf, 2016; 25(7): 535-43. http://doi.org/10.1136 /bmjqs-2015-003961
18. Hessels AJ, Flynn L,. Cimiotti JP, Cadmus E, Gershon R. The impact of the nursing practice environment on missed nursing care. Clin Nurs Stud. 2015; 3, (4): 60-5. https://doi.org/10.5430/cns.v3n4p60
19. Lake ET, de Cordova PB, Barton S, Singh S, Agosto PD, Ely B, et al. Missed nursing care in pediatrics. Hosp Pediatr. 2017; 7(7): 378-84. https://doi.org/10.1542 / hpeds.2016-0141
20. Bragadóttir H, Kalisch BJ, Tryggvadóttir GB. Correlates and predictors of missed nursing care in hospitals. J Clin Nurs. 2017; 26 (11-12):1524-34. http://doi.org/10.1111/jocn.13449
21. Blackman I, Henderson J, Willis E, Hamilton P, Toffoli L, Verrall C, et al. Factors influencing why nursing care is missed. J Clin Nurs. 2015; 24 (1-2):47-56. https://doi.org/10.1111/jocn.12688
22. Bragadóttir H, Kalisch BJ. Comparison of reports of missed nursing care: Registered Nurses vs. practical nurses in hospitals. Scand J Caring Sci. 2018; 32(3):1227-36. https://doi.org/10.1111/scs.12570
23. Carthon JM, Lasater KB, Sloane DM, Kutney-Lee A. The quality of hospital work environments and missed nursing care is linked to heart failure readmissions: a cross-sectional study of US hospitals. BMJ Qual Saf. 2015; 24 (4): 255-63. https://doi.org/10.1136/bmjqs-2014-003346
24. Castner J, Wu YW, Dean-Baar S. Multi-Level Model of Missed Nursing Care in the Context of Hospital Merger. West J Nurs Res. 2015; 37 (4): 441-61. https://doi.org/10.1177/0193945914535670
25. Cho SH, Kim YS, Yeon KN, You SJ, Lee ID. Effects of increasing nurse staffing on missed nursing care. Int Nurs Rev. 2015 Jun; 62 (2): 267-74. https://doi.org/10.1111/inr.12173
26. Cho SH, Mark BA, Knafl G, Chang HE, Yoon HJ. Relationships Between Nurse Staffing and Patients’ Experiences, and the Mediating Effects of Missed Nursing Care. J Nurs Scholarsh. 2017; 49 (3):347-55. https://doi.org/10.1111/jnu.12292
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28. Siqueira-Dias Castilho L, Caliri-Larcher MH, Haas Vanderlei J, Kalisch B, Dantas-Spadoti RA. Validation of the MISSCARE-BRASIL survey-A tool to assess missed nursing care. Rev lat-am enferm. 2017; 25. http://dx.doi.org/10.1590/1518-8345.2354.2975
29. Friese RC, Kalisch BJ, Lee KH. Patterns and correlates of missed nursing care in inpatient oncology units. Cancer nurs. 2013; 36(6): E51-7. https://doi.org/10.1097/NCC.0b013e318275f552
30. Gibbon B, Crane J. The impact of ‘missed care’on the professional socialisation of nursing students: A qualitative research study. Nurse Educ Today 2018; 66:19-24. https://doi.org/10.1016 /j.nedt.2018.04.002
31. Kalisch BJ, Gosselin K, Choi SH. A comparison of patient care units with high versus low levels of missed nursing care. Health care management review, 2012; 37(4): 320-8. https://doi.org/10.1097/HMR.0b013e318249727e
32. Kalisch BJ, Lee KH. Missed nursing care: Magnet versus non-Magnet hospitals. Nurs outlook 2012; 60(5); e32-e39. https://doi.org/10.1016/j.outlook.2012.04.006
33. Kalisch BJ, Tschannen D, Lee KH. Missed nursing care, staffing, and patient falls. J Nurs Care Qual. 2012; 27(1):6-12. https://doi.org/10.1097/NCQ.0b013e318225aa23
34. Kalisch BJ, Doumit M, Lee KH, Zein JE. Missed nursing care, level of staffing, and job satisfaction: Lebanon versus the United States. J Nurs Adm. 2013; 43(5):274-9. https://doi.org/10.1097/NNA.0b013e31828eebaa
35. Kalisch BJ, XIE B, Dabney BW. Patient-reported missed nursing care correlated with adverse events. Am J Med Qual. 2014; 29(5): 415-22. https://doi.org/10.1177/1062860613501715
36. Knopp‐Sihota JA, Niehaus L, Squires JE, Norton PG, Estabrooks CA. Factors associated with rushed and missed resident care in western Canadian nursing homes: a cross‐sectional survey of health care aides. J Clin Nurs 2015; 24(19-20): 2815-25. https://doi.org/10.1111/jocn.12887
37. Maloney S, Fend JL, Hardin SR. Is Nursing Care Missed? A Comparative Study of Three North Carolina Hospitals. Med Surg Nurs. 2015; 24(4): 229-35.
38. McNair N, Baird J, Grogan TR, Walsh CM, Liang LJ. Worobel-Luk P, et al. Is Spending More Time Associated With Less Missed Care?: A Comparison of Time Use and Missed Care Across 15 Nursing Units at 2 Hospitals. J Nurs Adm. 2016; 46(9):428-37. https://doi.org/10.1097/NNA.0000000000000371
39. Nelson ST, Flynn L. Relationship between missed care and urinary tract infections in nursing homes. Geriatr Nurs. 2015; 36(2):126-30. https://doi.org/10.1016/j.gerinurse.2014.12.009
40. Orique SB, Patty CM, Woods E. Missed Nursing Care and Unit-Level Nurse Workload in the Acute and Post-Acute Settings. J Nurs Care Qual. 2016; 31 (1):84-9. https://doi.org/10.1097/NCQ.0000000000000140
41. Palese A, Ambrosi E, Prosperi L, Guarnier A, Barelli, Pet al. Missed nursing care and predicting factors in the Italian medical care setting. Intern Emerg Med. 2015; 10 (6):693-702. https://doi.org/10.1007/s11739-015-1232-6
42. Phelan A, McCarthy S, Adams E. Examining missed care in community nursing: A cross section survey design. J Adv Nurs. 2018;74 (3):626-36. https://doi.org/10.1111/jan.13466
43. Saqer TJ, Abualrub RF. Missed nursing care and its relationship with confidence in delegation among hospital nurses. J Clin Nurs. 2018; 27(13-14): 2887-95. https://doi.org/10.1111/jocn.14380
44. Simpson KR, Lyndon A. Consequences of delayed, unfinished, or missed nursing care during labor and birth. J Perinat Neonatal Nurs. 2017; 31(1):32-40. http://doi.org/10.1097/JPN.0000000000000203
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2. World Health Organization. Patient Safety. A World Aliance for Safer Health Care. Marco conceptual de la Clasificación Internacional para la seguridad del paciente. Versión 1.1. Genova: WHO; 2009. http://bit.ly/2IpE7qT
3. Blackman I, Papastavrou E, Palese A, Vryonides S, Henderson J, Willis E. Predicting variations to missed nursing care: A three-nation comparison. J Nurs Manag. 2018; 26(1): 33-41. https://doi.org/10.1111/jonm.12514
4. Kalisch BJ, Xie B. Errors of Omission: Missed Nursing Care. West J Nurs Res. 2014; 36(7):875-90. https://doi.org/10.1177/0193945914531859
5. Agency of Healthcare Research and Quality (AHRQ). PSNet Patient Safety Network: Glossary. Rockville, MD: AHRQ, 2014. http://bit.ly/2AJLVzA
6. Sochalski J. Is More Better? The Relationship Between Nurse Staffing and the Quality of Nursing Care in Hospitals. Medical care. 2004; 42(2 suppl): II67-73. https://doi.org/10.1097/01.mlr.0000109127.76128.aa
7. Schubert M, Glass TR, Clarke SP, Aiken LH, Schaffert-Witvliet B, Sloane DM Rationing of nursing care and its relationship to patient outcomes: the swiss extension of the international hospital outcomes study. Int J Qual Health Care 2008; 20(4): pp. 227–37. https://doi.org/10.1093/intqhc/mzn017
8. Kalisch BJ. Landstrom GL,Hinshaw AS. Missed nursing care: a concept analysis. J Adv Nurs. 2009. 65(7), 1509–17. https://doi.org/10.1111/j.1365-2648.2009.05027.x
9. Ausserhofer D, Zander B, Busse R, Schubert M, De Geest S, Rafferty AM, et al. Prevalence, patterns and predictors of nursing care left undone in European hospitals: results from the multicountry cross-sectional RN4CAST study. BMJ Qual Saf 2014; 23(2):126-35. https://doi.org/10.1136/bmjqs-2013-002318
10. Hamilton P, Willis E, Jones T, McKelvie R, Blackman I, Toffoli L, et al. Evaluating the Performance of a Single-Item, Global, Estimate of Missed Nursing Care. J Nurs Meas. 2017; 25 (1):121-41. https://doi.org/10.1891/1061-3749.25.1.121
11. Sasso L, Bagnasco A, Aleo G, Catania G, Dasso N, Zanin M, et al. Incorporating nursing complexity in reimbursement coding systems: the potential impact on missed care. BMJ Qual Saf. 2017; 26(11): 929-32. http://dx.doi.org/10.1136/bmjqs-2017-006622
12. Moreno-Monsiváis MG, Moreno-Rodríguez C, Interial-Guzmán MG. Omisión en atención de enfermería para pacientes hospitalizados. Aquichan. 2015; 15 (3): 329-38. https://doi.org/10.5294/aqui.2015.15.3.2
13. Hernández-Cruz R, Moreno-Monsiváis MG, Cheverría-Rivera S, Díaz-Oviedo A. Factors influencing the missed nursing care in patients from a private hospital. Rev Lat Am Enfermagem 2017;25. http://dx.doi.org/10.1590/1518-8345.1227.2877
14. Zárate-Grajales R, Salcedo-Álvarez RA, Olvera-Arreola SS, Hernández-Corral S, Barrientos-Sánchez J, Pérez-López MT, et al. Eventos adversos en pacientes hospitalizados reportados por enfermería: un estudio multicéntrico en México. Enferm Univ. 2017. 14 (4). 277 - 85. https://doi.org/10.1016/j.reu.2017.08.005
15. Orique SB, Patty CM, Sandidge A, Camarena E, Newsom R. Quantifying Missed Nursing Care Using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. J Nurs Adm. 2017; 47 (12):616-22. https://doi.org/10.1097/NNA.0000000000000556
16. Ball JE, Bruyneel L, Aiken LH, Sermeus W, Sloane DM, Rafferty AM, et al. Post-operative mortality, missed care and nurse staffing in nine countries: A cross-sectional study. Int J Nurs Stud. 2018;78:10-15. https.//doi.org/10.1016 / j.ijnurstu.2017.08.004
17. Lake ET, Germack HD, Viscardi MK. Missed nursing care is linked to patient satisfaction: a cross-sectional study of US hospitals. BMJ Qual Saf, 2016; 25(7): 535-43. http://doi.org/10.1136 /bmjqs-2015-003961
18. Hessels AJ, Flynn L,. Cimiotti JP, Cadmus E, Gershon R. The impact of the nursing practice environment on missed nursing care. Clin Nurs Stud. 2015; 3, (4): 60-5. https://doi.org/10.5430/cns.v3n4p60
19. Lake ET, de Cordova PB, Barton S, Singh S, Agosto PD, Ely B, et al. Missed nursing care in pediatrics. Hosp Pediatr. 2017; 7(7): 378-84. https://doi.org/10.1542 / hpeds.2016-0141
20. Bragadóttir H, Kalisch BJ, Tryggvadóttir GB. Correlates and predictors of missed nursing care in hospitals. J Clin Nurs. 2017; 26 (11-12):1524-34. http://doi.org/10.1111/jocn.13449
21. Blackman I, Henderson J, Willis E, Hamilton P, Toffoli L, Verrall C, et al. Factors influencing why nursing care is missed. J Clin Nurs. 2015; 24 (1-2):47-56. https://doi.org/10.1111/jocn.12688
22. Bragadóttir H, Kalisch BJ. Comparison of reports of missed nursing care: Registered Nurses vs. practical nurses in hospitals. Scand J Caring Sci. 2018; 32(3):1227-36. https://doi.org/10.1111/scs.12570
23. Carthon JM, Lasater KB, Sloane DM, Kutney-Lee A. The quality of hospital work environments and missed nursing care is linked to heart failure readmissions: a cross-sectional study of US hospitals. BMJ Qual Saf. 2015; 24 (4): 255-63. https://doi.org/10.1136/bmjqs-2014-003346
24. Castner J, Wu YW, Dean-Baar S. Multi-Level Model of Missed Nursing Care in the Context of Hospital Merger. West J Nurs Res. 2015; 37 (4): 441-61. https://doi.org/10.1177/0193945914535670
25. Cho SH, Kim YS, Yeon KN, You SJ, Lee ID. Effects of increasing nurse staffing on missed nursing care. Int Nurs Rev. 2015 Jun; 62 (2): 267-74. https://doi.org/10.1111/inr.12173
26. Cho SH, Mark BA, Knafl G, Chang HE, Yoon HJ. Relationships Between Nurse Staffing and Patients’ Experiences, and the Mediating Effects of Missed Nursing Care. J Nurs Scholarsh. 2017; 49 (3):347-55. https://doi.org/10.1111/jnu.12292
27. Dabney BW, Kalisch BJ. Nurse staffing levels and patient-reported missed nursing care. J Nurs Care Qual. 2015;30(4):306-12. https://doi.org/10.1097/NCQ.0000000000000123
28. Siqueira-Dias Castilho L, Caliri-Larcher MH, Haas Vanderlei J, Kalisch B, Dantas-Spadoti RA. Validation of the MISSCARE-BRASIL survey-A tool to assess missed nursing care. Rev lat-am enferm. 2017; 25. http://dx.doi.org/10.1590/1518-8345.2354.2975
29. Friese RC, Kalisch BJ, Lee KH. Patterns and correlates of missed nursing care in inpatient oncology units. Cancer nurs. 2013; 36(6): E51-7. https://doi.org/10.1097/NCC.0b013e318275f552
30. Gibbon B, Crane J. The impact of ‘missed care’on the professional socialisation of nursing students: A qualitative research study. Nurse Educ Today 2018; 66:19-24. https://doi.org/10.1016 /j.nedt.2018.04.002
31. Kalisch BJ, Gosselin K, Choi SH. A comparison of patient care units with high versus low levels of missed nursing care. Health care management review, 2012; 37(4): 320-8. https://doi.org/10.1097/HMR.0b013e318249727e
32. Kalisch BJ, Lee KH. Missed nursing care: Magnet versus non-Magnet hospitals. Nurs outlook 2012; 60(5); e32-e39. https://doi.org/10.1016/j.outlook.2012.04.006
33. Kalisch BJ, Tschannen D, Lee KH. Missed nursing care, staffing, and patient falls. J Nurs Care Qual. 2012; 27(1):6-12. https://doi.org/10.1097/NCQ.0b013e318225aa23
34. Kalisch BJ, Doumit M, Lee KH, Zein JE. Missed nursing care, level of staffing, and job satisfaction: Lebanon versus the United States. J Nurs Adm. 2013; 43(5):274-9. https://doi.org/10.1097/NNA.0b013e31828eebaa
35. Kalisch BJ, XIE B, Dabney BW. Patient-reported missed nursing care correlated with adverse events. Am J Med Qual. 2014; 29(5): 415-22. https://doi.org/10.1177/1062860613501715
36. Knopp‐Sihota JA, Niehaus L, Squires JE, Norton PG, Estabrooks CA. Factors associated with rushed and missed resident care in western Canadian nursing homes: a cross‐sectional survey of health care aides. J Clin Nurs 2015; 24(19-20): 2815-25. https://doi.org/10.1111/jocn.12887
37. Maloney S, Fend JL, Hardin SR. Is Nursing Care Missed? A Comparative Study of Three North Carolina Hospitals. Med Surg Nurs. 2015; 24(4): 229-35.
38. McNair N, Baird J, Grogan TR, Walsh CM, Liang LJ. Worobel-Luk P, et al. Is Spending More Time Associated With Less Missed Care?: A Comparison of Time Use and Missed Care Across 15 Nursing Units at 2 Hospitals. J Nurs Adm. 2016; 46(9):428-37. https://doi.org/10.1097/NNA.0000000000000371
39. Nelson ST, Flynn L. Relationship between missed care and urinary tract infections in nursing homes. Geriatr Nurs. 2015; 36(2):126-30. https://doi.org/10.1016/j.gerinurse.2014.12.009
40. Orique SB, Patty CM, Woods E. Missed Nursing Care and Unit-Level Nurse Workload in the Acute and Post-Acute Settings. J Nurs Care Qual. 2016; 31 (1):84-9. https://doi.org/10.1097/NCQ.0000000000000140
41. Palese A, Ambrosi E, Prosperi L, Guarnier A, Barelli, Pet al. Missed nursing care and predicting factors in the Italian medical care setting. Intern Emerg Med. 2015; 10 (6):693-702. https://doi.org/10.1007/s11739-015-1232-6
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