La calidad del cuidado y la satisfacción de la persona
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Abstract
In this essay we discuss the different concepts and approaches of several authors related to the meaning of quality. Emphasis is made in the quality of health services that give place to some reflexions over the specific characteristic that nursing care has in relationship to the quality of care. An analysis is made related to the factors that produces satisfaction or lack of satisfaction of the users of health services as well as the complexity that and evaluation of Nursing care. A model is presented as portend out by Juran on how to prevent errors and the importance that the security of a patient has through a process of risk direction. Finally the importance of the person satisfaction that is being taken care of is analysed as well as the fulfillment of the expectations hat he has in relation to his care and the protagonic role that in this context the nurses personnel have.
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